Subscriptions and billing

Needs a free account and the Administrator role in the team.

Pro and Team are bought on the web, in your Cloud Viewer account, and cover your whole team: one purchase for everyone in it. Only the team’s administrators can buy, change or cancel a subscription.

What each plan includes is on Plans and limits; which one fits what you want to do is on Choose your setup.

The apps are free and sell nothing. They show your team’s plan once you sign in and unlock what it includes, but they have no purchase screen and no upgrade button.

Buy Pro or Team

1. Sign in at account.cloudviewer.app and open your team’s Subscription page. The Manage subscription button on the team dashboard leads there too.
2. Pick Pro or Team, monthly or yearly. Each button shows its price.
3. Checkout opens and shows the total, with the tax that applies to you, before you pay. Businesses can enter their VAT ID there.
4. Enter your payment details and confirm.

The page then says “Thank you — your payment went through. Your plan is activated within a minute; reload this page to see it.” After a reload it shows Pro or Team and “Web subscription”.

Members who are not administrators do not see the Subscription page or the Manage subscription button. An administrator has to make the change.

The free trial

A team’s first subscription starts with 30 days free, on Pro and on Team. Checkout asks for a payment method but charges nothing; the first payment is due when the trial ends. Cancel in the billing portal before then and you pay nothing.

The trial is once per team: a team that has had a subscription before pays from the first day. During the trial the team has the full plan, and changing plans waits until the trial has ended.

What the Subscription page shows

• Free: a short summary of the free account’s terms, and the plans you can buy.
• Active: the plan and “Your plan is active until …”. The subscription renews at the end of each billing period until you cancel it.
• In trial: “Your free trial runs until …. Then the plan is billed at the regular price — cancel before then and nothing is charged.” Below it: “Changing plans is possible once the trial has ended.”
• Cancelled: “Your plan is cancelled and ends on …”. The team keeps the plan until that date.
• Payment past due: when a payment fails, Paddle retries it. The team keeps its plan in the meantime, and Change plan is hidden until the payment goes through. Update the payment method under Manage billing and invoices.
• Complimentary access: a plan granted by Cloud Viewer. The page says “There is nothing to pay and nothing to manage.”

Change plan

A paid team sees Change plan on the same page, with a button for each other plan, for example Switch to Team — €24.99 / month. The change takes effect at once; the difference for the rest of the billing period is charged or credited right away.

Change plan is not offered during the trial, while a payment is past due, or while a cancellation or another change is scheduled.

When a team moves to a smaller plan, its checks, alert targets and agent follow the smaller plan’s limits at once, and nothing is deleted. Details: When a plan changes or ends.

Invoices, payment details and cancellation

Manage billing and invoices opens the billing portal, which has your invoices, your payment details and the cancellation. A cancelled plan stays active until the end of the period you paid for; then the team has the free account’s terms.

Deleting a team cancels its subscription at once.

Refunds and the reseller

There is a 14-day money-back guarantee on the first payment and on yearly renewals: see the refund policy.

Paddle.com is our reseller and Merchant of Record: it handles payment, VAT-compliant invoices and refunds, and its buyer terms apply to the purchase. Prices include VAT where it applies.

Next

The limits of each plan, and how long each keeps your data: Plans and limits. To add the people a Team plan pays for: Bring in your team.