Refund Policy
Cloud Viewer Pro and Team subscriptions are sold by our reseller Paddle.com, the Merchant of Record for all our orders. Paddle takes the payment, issues the invoice and pays out every refund. This page says when you get your money back.
30-day free trial
Section titled “30-day free trial”A team’s first subscription to Pro or Team starts with a 30-day free trial. Checkout asks for a payment method but charges nothing. Cancel before the trial ends and you pay nothing at all; otherwise the first payment is taken when it ends. The trial is once per team.
14-day money-back guarantee
Section titled “14-day money-back guarantee”If Cloud Viewer is not for you, ask for a refund within 14 days of:
- the first payment for a plan, monthly or yearly — after a trial, the payment taken when it ends — or
- the renewal of a yearly plan.
You get the full amount of that payment back, with no reason needed. The plan then ends when the refund is issued.
Monthly renewals are not refunded. Cancel before the next renewal instead — see below.
Cancelling
Section titled “Cancelling”You can cancel any time with Manage billing and invoices on your team’s Subscription page. A cancelled plan stays active until the end of the period you paid for and is not renewed after that. Time left in a paid period is not refunded, except under the guarantee above.
Changing plans
Section titled “Changing plans”Switching between Pro and Team, or between monthly and yearly, is not a refund. The change takes effect at once, and the difference for the rest of the billing period is charged or credited right away.
Deleting a team or your account
Section titled “Deleting a team or your account”A team that is deleted — directly, or together with your account — has its subscription cancelled immediately, because there is nothing left to bill for. The remainder of the period is not refunded automatically; within the 14 days above, ask and we refund it.
Your statutory rights
Section titled “Your statutory rights”If you are a consumer in the EU, the EEA, Switzerland or the UK, you also have the statutory right of withdrawal described in Paddle’s Buyer Terms and Paddle’s refund policy. This policy adds to those rights; it never limits them.
How to ask for a refund
Section titled “How to ask for a refund”- Use the link in the receipt email from Paddle, or look up the order at paddle.net, or
- write to support@mitjamartini.com with the email address you paid with.
Refunds go back to the original payment method, normally within 14 days of approval. The plan ends when the refund is issued.